Riverside Cooling Customer Reviews

Bill and Sean have always provided excellent customer service. They understand that working ac units are a necessity and go above and beyond for their customers. From the moment I called, they were courteous, knowledgeable, and eager to help. They promptly scheduled a technician, who arrived on time, diagnosed the issue quickly, and explained everything clearly. What really stood out was their honesty and transparency. The repair was completed efficiently. It’s rare to find a company so committed to customer satisfaction, and I wouldn’t hesitate to recommend them to anyone. Read Less

I would like to commend this air conditioning company for their exceptional service. I recently engaged their services to replace my air conditioning unit and clean my ducts, and I cannot adequately express the quality of service I received. It was truly exceptional and exceeded my expectations. I have never encountered a company that offers a 100% satisfaction guarantee, and they not only met but surpassed this promise. I was particularly impressed by their professionalism and attention to detail. The technicians were diligent in their work, ensuring that they cleaned up after themselves and organized their tools meticulously. Their conduct exemplified the highest standards of professionalism, reflecting the maturity and competence of their team. Overall, my experience with this company was overwhelmingly positive. Thanl you team. Read Less

We had issues with recently installed Mr.cool and it stops functioning after 10 minutes with error codes and no cooling . Contacted Riverside cooling and they were kind enough to sent their technician Mr.Abram on the same day. He diagnosed and found that there is no refrigerant due to leak from a loose joint ( installers fault). He fixed the leak adhering to all standard procedures and the unit is back functioning as it is expected. Mr. Abram is well mannered, listen to the issues and very professional in every way, in resolving issues. Another thing to be mentioned, while he was here , he also evaluated our main central AC as it was also low in cooling and found that the valve is not functioning properly .. He ordered parts for it and will be back when parts is received . I recommend Riverside cooling to all my friends hereafter. Thanks to Stacy as well for sending technician on the same day .. Update: Our AC stopped cooling after 3 months of above repair and that too on a Saturday evening . Though it was 8 pm, I called riverside cooling and left VM , hoping some one will repsond on Monday. But to my surprise , technician came in Sunday morning and fixed the issue and ordered parts which is to be replaced .. Tech Sean was very professional and he did extensive diagnose/ evaluation. Since I have taken river side coolings warranty, I don’t have to pay a single penny for this repairs .. I am very contended with river side cooling.. Read Less

Had another company out twice that did not fix my problem with my Trane 5 ton unit. Cory found a problem right away that should of easily been caught and fixed it. Definitely be calling these guys in the future for service. Read Less

Tech performed the 1st visit of a service plan we contracted with them. He was on time, very thorough, professional & made recommendations for consideration regarding items of value to homeowners. We really appreciated his respect for our home as he wore shoe protectors & kept a clean workspace. Thank you! Read Less